*Once I receive your gauges in the mail they will typically be done and sent back out in the mail to you the very next business day.
Your gauge cluster is a fragile electrical component to your vehicle and can be very expensive and time consuming to replace if damaged due to improper packing. After you've removed the gauge cluster from your vehicle you'll need to wrap it with bubble wrap so that all areas are covered. A couple pieces of tape can be used to secure the bubble wrap from coming loose.
The ideal box size is an 18 x 12 x 6. That is 18” long, 12” width and 6” depth. You can also use a box similar in size. You can also modify a bigger box so that it is smaller in size. Remember, the bigger and heavier the box, the more costly it is for you to ship. Also, our return shipping estimates are based off the above packing dimensions. If there is still room in the box for the gauge cluster to slide around after you have wrapped it in bubble wrap, you can add packing peanuts. However, you must make sure that they are static free, as you are essentially packing a circuit board.
You MUST ship your gauge cluster and its entirety. Please DO NOT remove the front or the back of the gauge cluster as it needs to be covered so that electrical components are not exposed. Doing so could result in an electrical short, doubling the cost of the repair or off setting the calibration. As a courtesy please wipe off any excessive dirt and dust from your instrument panel. This will help maintain a clean, static free environment and will ensure all electronic components remain free from static charge and contamination.
You’re responsible for shipping your gauge cluster to us. If not included, please make sure you add a minimum of $100 insurance to your package as this will cover the cost of a broken lens. We accept packages from USPS, FedEx and UPS. There are a few different options when it comes to return shipping as listed below. In most cases we will have your gauge cluster in the mail and back out to you the very next business day after we receive it.
Option 1 – Purchase a return label and include it in the box prior to shipping your gauge cluster to us. This will give you complete control on how fast you would like it get it back. Please do NOT send stamps for return postage as this will delay the return process and will not have a return tracking number. Remember to write down your tracking number so you can see when it was delivered and when you will receive it back.
Option 2 – A standard $15 charge will be added to your total for return shipping. Your gauge cluster will be sent back via FedEx ground. *Note - All shipments to PO boxes will be shipped out via USPS standard mail which will not provide a tracking number.
Option 3 - If you would like additional shipping options other than FedEx ground you will need to notate that on the Service Order Form. We will contact you with a return shipping quote.
Turnaround Time - Once I receive your gauge cluster in the mail they will typically be completed and sent back out in the mail the next business day.
Now that you've properly packed your gauge cluster and selected your shipping option, you’re now ready to fill out the service order form that will need to be included with your gauge cluster. Please click on the link below to download.